Free — no subscription

Free case management for repair and service work

Intake a device, put it on a shelf, track it to done and invoice it — without losing anything in between. PennyPuffin case management was built for repair shops and service desks first.

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What you get

  • Device and job intake with customer and item details
  • Statuses from received to ready for invoicing
  • Shelf positions so nothing physically gets lost
  • Idle-case reminders keep the queue moving
  • Convert finished cases to invoices in one step
  • Built for repair shops, workshops and service desks

Who it is for

  • Phone, computer and electronics repair shops
  • Workshops and service desks tracking physical items
  • Any business managing jobs from intake to invoice

Why is it free?

Case management is a core module of the free PennyPuffin platform. It shares customers, products and invoicing with everything else — so it stays free like the rest.

Frequently asked questions

Is case management free?

Yes. Intake, statuses, shelf positions, reminders and invoicing handover are part of the free platform.

Does it handle physical devices?

Yes. Cases track items, shelf positions and statuses — designed for repair workflows where a physical device moves through your shop.

Can a case become an invoice?

Yes. When work is done the case converts to an invoice in one step, so nothing billable is forgotten.

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