Free — no subscription

Free ticketing system for support and service work

Replace the shared inbox and sticky notes with a real ticket queue. Create support tickets, assign them to employees, follow statuses and turn finished work into invoices — all free.

Create a free account See how it works
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What you get

  • Create support and service tickets in seconds
  • Clear statuses from open to invoiced — nothing falls through the cracks
  • Assign tickets to employees and see who is working on what
  • Idle-ticket reminders keep work moving automatically
  • Tickets link to customers, devices and invoices
  • A free helpdesk without per-agent pricing

Who it is for

  • IT and repair shops handling customer tickets daily
  • Service companies tracking requests and field work
  • Teams outgrowing email for customer support

Why is it free?

Ticketing is a core tool on PennyPuffin, and core tools are free for all businesses. There is no per-agent fee — the platform is funded by optional custom development.

Frequently asked questions

Is the ticketing system free?

Yes. Creating tickets, assigning employees, tracking statuses and reminders are all free — no per-agent or per-ticket pricing.

Can customers follow their ticket?

Yes. Customers can be linked to their cases and tickets, so they can see progress instead of calling for status updates.

Does ticketing connect to invoicing?

Yes. Finished tickets and cases convert to invoices in one step, so billable work is never lost between systems.

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